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Customer care team can be contacted via email at support@grasscity.com or via our

FAQs

Order cancelation

To request a cancelation of an unshipped order please reach out to our customer care team as soon as possible.

Wrong shipping address

For a wrong shipping address please contact the customer care team as soon as possible.
We can only update addresses on unshipped orders.

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If you are having trouble with the tracking info for your order, please reach out to our customer care team for assistance.

Received a damaged product

Please reach out to our customer care team with a photo of the damaged item.

Returning an item

We can only accept returns of unused items. Please contact the customer care team for advice and assistance.

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All products are intended for legal dry herb usage. The statements and vaporizers & products shown on this website have not been evaluated by the US Food and Drug Administration (FDA). Before using a vaporizer, please consult with a licensed health care provider. If you use a vaporizer, you do so at your own risk. Inhalation is inadvisable and may potentially be harmful. Any comments from user-submitted reviews found on this website are related to the users own personal experiences, and are not endorsed, reviewed, or necessarily shared by grasscity.com or its affiliates. Vaporizing does not necessarily eliminate any and all toxins found in vaporized substances, so much care should be taken prior to use. By using grasscity.com, you acknowledge and agree to abide by our Terms of Use page before making any purchase on this website.