Customer care team can be contacted via email at support@grasscity.com or via our
chat/call portal.
FAQs
Order cancelation
To request a cancelation of an unshipped order please reach out to our customer care team as soon as possible.
Wrong shipping address
For a wrong shipping address please contact the customer care team as soon as possible.
We can only update addresses on unshipped orders.
We can only update addresses on unshipped orders.
Tracking info
If you are having trouble with the tracking info for your order, please reach out to our customer care team for assistance.
Received a damaged product
Please reach out to our customer care team with a photo of the damaged item.
Returning an item
We can only accept returns of unused items. Please contact the customer care team for advice and assistance.